Please, consider that car batteries as well as power fluids (oils, etc.) are not accepted for delivery.
The following car makers brands are acceptable for ordering at present time:
- Ssang Young
All other brands are requested from your manager.
When calculating the shipment terms, take into consideration, that some items are delivered from warehouses in Oman and other neighboring countries, and it takes an additional one to two days before the goods are delivered to UAE. It takes some definite time for processing the shipment in our UAE warehouse and prepare it for shipment. Air carriers stop cargo reception in one-two days before the flight. Keep tracking the flight itinerary - some flights are rescheduled several days forward or back - for reasons beyond our control. The flights are irregular or with longer periods in summer time or during holidays.
Fridays and Saturdays are official week-end days in UAE. You are able to place orders or requests on the site on these days, but the processing starts only on Sunday, There are many national holidays in UAE different from the holidays in Russia, the Ukraine and other CIS countries. NO activity is carried on holiday days - no shipments from suppliers are expected. Follow the news on the site.
Returns are accepted and considered ONLY in case of a manufacturing defect of an item or its shipment damage.
There is no need to follow up your orders or requests on the site - you receive any changes in the processing status via your e-mail.